Sales Specialist

Division: Administration

  • Location: Charlotte, North Carolina
  • Type: Contract
  • Job #576

USA Staffing Solutions is a technology-driven company with a passion for helping people. We use speed, technology, and grit to connect quality candidates to quality companies. 

Health Insurance
Life Insurance Policy 
401k Retirement Plan

Roles and Responsibilities

  •  Responsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories
  •  Be the key liaison between the Outside salesforce, Customers, and internal Technical
  • Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised
  •  Customer facing communication to support the business winning strategies
  •  Creation, submission, follow-up, and close-out of quotations
  •  Order entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies
  • Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly

Required Qualifications

  • Associate's Degree or GED / High School Diploma with minimum 5 years of experience in customer service
  •  Minimum of 1 year direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries

Desired Characteristics:

  • Bachelor's Degree in related field with a minimum of 3-5 years of technical sales support or customer support, or non-degreed with 5 or more years of direct experience in sales or customer support of a technical industrial or commercial manufactured product;
  • Experience in the Electrical Power Products or Utilities industries is preferred
  •  Proficiency in second language in Spanish, Portuguese, French – other than English
  •  Excellent written and verbal communication skills
  •  Strong analytical, problem solving, and decision-making skills
  •  Ability to interpret and decipher specs and to comprehend specific customer requirements
  •  Excellent time management, organization, and prioritization skills
  •  Must have ability to handle and manage many concurrent customer orders and quotations
  •  Ability to effectively work within a diverse environment

 This role will be based on-site in Charlotte-NC. The role is not remote role.

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