USA Staffing Solutions is a technology-driven company with a passion for helping people. We use speed, technology, and grit to connect quality candidates to quality companies.
Benefits:
Health Insurance
Life Insurance Policy
401k Retirement Plan
Roles and Responsibilities
- Responsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories
- Be the key liaison between the Outside salesforce, Customers, and internal Technical
- Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised
- Customer facing communication to support the business winning strategies
- Creation, submission, follow-up, and close-out of quotations
- Order entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies
- Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly
Required Qualifications
- Associate's Degree or GED / High School Diploma with minimum 5 years of experience in customer service
- Minimum of 1 year direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries
Desired Characteristics:
- Bachelor's Degree in related field with a minimum of 3-5 years of technical sales support or customer support, or non-degreed with 5 or more years of direct experience in sales or customer support of a technical industrial or commercial manufactured product;
- Experience in the Electrical Power Products or Utilities industries is preferred
- Proficiency in second language in Spanish, Portuguese, French – other than English
- Excellent written and verbal communication skills
- Strong analytical, problem solving, and decision-making skills
- Ability to interpret and decipher specs and to comprehend specific customer requirements
- Excellent time management, organization, and prioritization skills
- Must have ability to handle and manage many concurrent customer orders and quotations
- Ability to effectively work within a diverse environment
This role will be based on-site in Charlotte-NC. The role is not remote role.