Sales and Service Engineer

  • Location: Piqua, Ohio
  • Type: Direct Hire
  • Job #455

Pay: $80,000 per year + commission
Location: Piqua, Ohio

Job Overview:
The Aftermarket Sales and Service Engineer processes Polymer and Oilseed aftermarket orders for repair parts requested by customers.

Key Responsibilities:

  • Actively calls on customers to sell repair parts or receives quote request from customers.
  • Prepares quotes to inform customers of price, delivery, and any additional information needed by customer.
  • Checks inventory for items in stock.
  • Follows up quote requests to check on status of sale.
  • Proposes changes in our equipment, processes, or use of materials or services, which would result in cost reduction, or improvement in operations.
  • Works with finance to review credit ratings of customers and assists in developing letter of credits for foreign customers.
  • Enters sales data into computer to initiate order.
  • Determines shipping requirements and recommends type of packing or labeling needed on order.
  • Receives and reviews customer complaints.
  • Confers with production, sales, shipping, or French Oil Mill Logistics Coordinator to expedite or trace missing or delayed shipments.
  • Assists Finance in securing past due payments for repair orders.
  • Coordinate Polymer and Oilseed service activity.
  • Schedules and coordinates with the Assembly Team Lead for Polymer and Oilseed field service work after approval from appropriate personnel.
  • Review service work paperwork after completion. Review expense reports for field service work and forwards to finance for payment.

Supervisory Responsibilities:

  • This position will assume direct supervisory responsibility for the Field Service Technician only when they are traveling and performing their duties at a customer location away from our facility.

Qualifications:

  • Two or four-year engineering degree
  • Three to five years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read detail and assembly drawings, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Physical Demands: 
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

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