USA Staffing Solutions

Customer Service Representative

  • Location: cleveland, Ohio
  • Type: Direct Hire
  • Job #376

USA Staffing Solutions is a technology-driven company with a passion for helping people. We use speed, technology, and grit to connect quality candidates to quality companies. 

Pay: $37,000-$42,000/year 
Location: Cleveland, OH
Benefits:

  • Health Insurance 
  • Vision Insurance 
  • Dental Insurance 
  • Paid vacation and holidays
  • 401k

Now offering $600 retention bonus! 

We are seeking an experienced Parts Customer Service Associate for our Cleveland  branch to serve as the primary resource for the company’s subcontractors by responding to their HVAC  parts related needs. We are a growing, family-owned business that has been in the datacenter solutions industry for more than 50 years. 

What makes this opportunity unique? Growth and Independence! Reporting to our Parts and Service  Manager, our Parts Customer Service Associate has the autonomy to supervise the Cleveland parts customers journey with the objective to exceed customers’ expectations. This position is integral to our  strategic growth strategy related to the expansion of our operation that includes technical services.  

What makes us unique? Its flexible, family-like culture focused on continuous improvement! With  a flat organizational structure, the company leverages workers’ knowledge and skills to make the right  decisions resulting in high employee morale and low turnover. The company also prides itself on its  ability to retain customers for the long term. Sales backlogs are very strong and the company strives to utilize and expand its current capacity to meet customer demands. 

Key Responsibilities: 

  • Process returns, sales, credits, claims and warranties on a daily basis 
  • Receive and verify shipments and check against packing list(s) 
  • Resolve customer part issues in conjunction with vendor and technical support • Handle all aspects of counter service and sales 
  • Follow up on inventory shortages 
  • Initiate additional sale opportunities 
  • Cleaning, shelf selection and stocking of parts 

Qualifications: 

  • Proficiency in MS Excel, Word and Outlook is essential 
  • The Parts Specialist must have the ability to effectively meet customer needs, manage his or her  own time and work, take prompt action to accomplish objectives and follow through on  customer requests. 
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