USA Staffing Solutions

Control Repair Technician

  • Location: Mooresville, North Carolina
  • Type: Direct Hire
  • Job #350

Benefits:

  • Health Insurance
  • Life Insurance Policy
  • 401k Retirement Plan

Pay: $60,000-$70,000
Location: Mooresville, North Carolina

Job Overview: 

  • Provide professional repairs for customers by performing in-house troubleshooting, repairs and maintenance on Radio Remote Controls (RRC).

Key Responsibilities:  Qualifications: 

  • Determine causes of operating errors and provide problem solving in a timely and efficient manner, to develop customer satisfaction.
  • Providing remote telephone support in a professional manner through solution-oriented communications. 
  • Coordinate with engineering, project management, spare parts and management groups to resolve problems. 
  • Provide written reports on activities carried out and complete all required documentation in a timely manner.
  • Prepare quotes for repair cost including bill or material based on 1st inspection of the RRC. 
  • Contribute to the workshop activity strengthening.
  • Contribute hitting company's service sales targets.
  • Customer site travel may be required.

Hard Skills: 

  • Hands-on electronical and/or PLC knowledge (troubleshooting & repairs)
  • Understanding of electronic specifications & design principles and proficient in reading/understanding wire diagrams/schematics. 
  • Electronic boards soldering skills and experience using digital multi-meter
  • Operative planning 
  • Customer focus
  • Proficient in Microsoft, Windows suite, at least an ERP and CRM (salesforce ideally)

Qualifications: 

  • Associates Degree (electronics or electrical preferred) or 2 years Technical Training at Technical institute
  • Proven maintenance hands-on experience on electro-mechanical equipment
  • Ability to communicate and write technical reports
  • Experience and ability to to work in a fast-paced environment
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